Customer Care

Shipping & Returns

📦 Fast & Reliable Delivery Across the UK

Standard Delivery

Arrives in 2–3 business days. Delivery fee is £3.99, or FREE on all orders over £40.

Express Delivery

Next business day delivery for £5.99. Valid for all orders placed before 1 pm.

Eco-Friendly Packaging

We care about our planet. We use eco-friendly, recyclable protective packaging to ensure your bio-active products arrive in perfect condition.

🛡️ Our “Peace of Mind” Return Policy

30-Day Returns

We are confident in the performance of our probiotic solutions. However, you have 30 days from the date of receipt to return an item if you are not entirely satisfied.

Return Conditions

To be eligible for a return, the item must be unused, in its original packaging, and in the same pristine condition that you received it.

Easy Returns Process

Simply email our dedicated support team at support@eforbiotech.co.uk with your order number. We will provide a pre-paid return label (the cost of which may be deducted from your refund unless the item is faulty).

Faulty or Damaged Items

If your product unfortunately arrives damaged during transit, please contact us within 48 hours for a free replacement.